Privacy Policy for Neosmiles Dental Care
Effective Date: 07/14/2026
At Neosmiles Dental Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with A2P 10DLC regulations, HIPAA (Health Insurance Portability and Accountability Act), and other applicable laws.
Information We Collect
We may collect the following types of information:
Personal Information
Name, Address, Phone number, Email address
Health Information
Dental and medical history, Treatment records, Insurance details
Usage Information
Information about how you interact with our website, appointment systems, and communications (such as SMS messages)
How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Provide dental care services
- Communicate treatment plans and updates
- Submit insurance claims
- Send appointment reminders and health-related messages via SMS, email, or other channels
- Comply with legal obligations and maintain accurate records
Text Messaging Compliance (A2P 10DLC)
Neosmiles Dental Care uses Application-to-Person (A2P) messaging for appointment reminders and relevant communications. By providing your phone number, you consent to receive these messages.
To ensure compliance:
- Messages are sent only with your consent
- Standard carrier message and data rates may apply
- You may opt out at any time by replying “STOP”
- For assistance, reply “HELP” or contact us directly
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
How We Protect Your Information
We implement appropriate safeguards to protect your data, including:
- Secure storage of physical and electronic records
- Encryption of sensitive information
- Regular security audits
- Staff training on privacy and data protection
Sharing Your Information
We only share your information when necessary:
- With dental specialists or healthcare providers involved in your care
- To process insurance claims
- To comply with legal obligations (such as subpoenas)
- With your explicit consent for any other purpose
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Your Rights
You have the right to:
- Access and review your personal and health records
- Request corrections to inaccurate or incomplete information
- Withdraw consent for communications at any time
Contact Us
Neosmiles Dental Care
1221 W Fairbanks Ave, Orlando, FL 32804
+1 (321) 444-6495
info@neosmilesdentalcare.com
We are committed to protecting your privacy and maintaining transparency in all communications. Thank you for trusting Neosmiles Dental Care with your dental care.